Support Representative Onboarding

Curriculum

• Introduction
• Welcome to ScreenCloud!
• What is expected in Support?
• System set up and overview
• General Resources
• Our customers
• Core
• Pro
• Enterprise
• Contacting Support
• Salesforce
• Types of queries
• Apps
• Intro to Apps
• How to set up an App
• Troubleshooting apps
• App Demos
• Hardware
• Introduction to Digital Signage
• SCOS devices
• Hardware & Software Resources
• Billing Support
• Payment query support can assist with
• Directed to CSM'S
• Directed to Finance